Economic Impact Catalyst names Shani Harvie director of client success

Economic Impact Catalyst has hired former New Mexico economic development leader Shani Harvie to lead client success and implementation for its Catalyzer platform. The move underscores EIC’s push to help small business support organizations prove impact, not just track it.

Why it matters: - Economic Impact Catalyst is adding a practitioner with public-sector experience to guide how its clients adopt Catalyzer and show outcomes. - The hire signals growing demand among small business support organizations for systems that connect services, data and reporting in one place. - EIC serves clients across more than 35 states, so the role will shape rollout and adoption at scale.

What happened: - Economic Impact Catalyst announced that Shani Harvie has joined as director of client success and implementation. - Harvie will lead client success for Catalyzer, EIC’s flagship platform. - Her work will focus on Small Business Development Centers, Community Development Financial Institutions and economic development organizations. - EIC said Harvie’s role will support clients across more than 35 states.

The details: - Harvie most recently served as the first director of the New Mexico Economic Development Department’s Creative Industries Division. - At the New Mexico Economic Development Department, Harvie built programs to help underserved small business owners navigate government systems and connect to resources and capital. - As inaugural director of the Creative Industries Division, Harvie oversaw the distribution of more than $4 million in grants for the state’s creative economy. - Harvie also helped launch NM CreativeCon, a statewide series of events connecting creatives to resources during the division’s annual Creative Industries Season. - In her new job, Harvie will lead onboarding and adoption across client teams. - Harvie will also support organizations bringing Catalyzer to statewide and regional networks. - The role includes helping clients connect services and data so they can show funders, policymakers, partners and community members what their work produces. - Harvie is a 2025 Albuquerque Business First 40 Under 40 honoree and a Certified Entrepreneurship Development Professional. - She has served on the boards of the Empower! Black Futures Community Fund and Tomorrow’s Women. - Harvie holds a degree from the University of New Mexico’s Anderson School of Management. - More information is available in Economic Impact Catalyst’s announcement. - The company’s LinkedIn page is here.

Between the lines: - EIC is signaling that client success is not just technical onboarding, but also help translating program work into measurable proof for external stakeholders. - Harvie’s background in state government gives EIC a leader who has worked inside the same kind of institutions the company serves. - The appointment fits EIC’s broader pitch that small business programs need impact systems, not just measurement tools.

What’s next: - Harvie will begin guiding implementation and adoption for Catalyzer clients. - EIC is likely to lean on her public-sector experience as it expands support for statewide and regional deployments. - The company will continue positioning Catalyzer as a way for support organizations to manage programs and document outcomes.

The bottom line: - EIC is betting that better client success starts with someone who understands the daily realities of economic development work from the inside.